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A bathroom for anyone.

A public restroom as a platform to promote citizenship.

Client: Metro de Lima


Problem

Basic needs cannot be suppressed the worst is yet to come.

Probably one of the most important road infrastructure works in Lima is the Lima Metro, mobilized daily to 320 thousand people daily

It thus becomes the perfect scenario to promote citizenship and positive values ​​for people, however there is much ignorance of how to correctly use a series of services, one of them is the public restroom.
In that sense, the Lima metro needed to promote better use of public toilets at the Grau station, without making major infrastructure and architecture changes.

The bathrooms are always dirty, the floor is always full of water, it is disgusting

User of metro de Lima

Frameworks

If what could not be changed was the architecture of the place, we called the best architects to be able to do something else that goes beyond moving walls and putting cement.

Dream team.

We work with arquitects la fabrica design lab>, Social designers y psychologists, because the problem was multidimensional.

Extreme empathy

We clean the bathroom in a moment to know all the difficulties that people who clean it live but especially to understand the problem in detail from those who try to solve it daily.

Guerrilla Interviews

Before designing a solution we did interviews with different people at different times to give us their perception as users for the first time and those who do it daily.

Findings

Hiding the bathrooms are not the solution to a basic need.

Design failed from the computer.

People use the bathroom differently than they were designed.

The light that invisible that is easy to forget to design

The lack of light in space promotes dirt.

Always wanting something else is wanting something less

Everyone says they want more bathroom as an immediate response to the solution, but what they don't really want is not to wait for the bathroom.

Concepts

How could we make an experience of going to the bathroom that dignifies people, and at the same time saves them time and gives them security?

Valerian effect

Animated services

The other guardian

Solutions

A prototype of how it would transform the use of these concepts of this basic service was made.

Skill Bars

Credits

Nahun Saldaña

Director de proyecto y diseño de servicios

Frida Valqui

Directora de cuentas

Alexander Wiegering

Arquitecto en La fabrica

Alvaro Rivadeneira

Arquitecto en La fabrica

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Clients & Partnerts

I have worked with projects from different sectors

Nahun is incredibly easy to work with, open minded, positive and innovative. He has the ability to really think holistically and strategically about the big picture while simultaneously making each challenge feel fun and purposeful. He has a lot of great experience, is good at listening and is very open and direct with his ideas, which is very helpful in discussions. I would definitely be happy to collaborate with Nahun again.

Author image
Jon Somerscales Experience Planner, Dare West

Contact


I am interested in collaborating with new projects on technology, service design, social innovation and unimagined projects.

I love people with ideas and ventures that have a good purpose, if you have an idea or project where you think you can collaborate, write me.

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Contact information

Where can you find me

Carrer Aiguas 27 3ero 3era
Barcelona, Spain
08024

Email At

hola@nahunsaldana.com

Call

Phone: (+34) 644 843 656